Florence Hotel Rex > Frequently Asked Questions : Hotel in the City Center Firenze
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    FREQUENTLY ASKED QUESTIONS Take a Virtual Tour!  
 

» Do all of your rooms contain a Bathroom?line

» Are the rooms air conditioned and do you have central heating?line

» What category is your hotel?line

» Does your hotel have Parking Facilities? line

» Is the room rate per person or per night?line

» Are children free? line

» Are cots available? line

» What are the directions to the hotel?line

» How do I get to Florence and the Hotel San Giorgio from Pisa International Airport? line

» Terravision Express Shuttleline

» Train line

» The Best Available Rates if I book Online? line

» Is breakfast included in the Room Rate? line

» When are you open? line

» Why do I have to include my credit card number? line

» What is the cancellation policy on my reservation? line

» Once I have made my reservation, will I receive any written confirmation from the hotel?line

» What credit card types are accepted for guarantee/deposit?line

» My credit card number is correct, but the hotel is not accepting it. Why?

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» Is there a hotel shuttle service to/from the airport?line

» Can I specify where I would like my room located (preferred floor, etc)?line

» Do all of your rooms contain a Bathroom?
Yes all of our rooms contain their own private bathroom with either bathtub or shower and sometimes both.

» Are the rooms air conditioned and do you have central heating?
Yes all of our rooms have air conditioning and central heating.

» What category is your hotel?
We are an official 3 star hotel and offer the following services – 24 hour concierge / night porter service, colour satellite television in every room, mini bar, telephone, internet connection (via lap top i.e. your own personal computer)

» Does your hotel have Parking Facilities?
No but parking can be arranged in a nearby garage – price are from Euro 20,00 to 27,00 per day, paying directly at the garage.

» Is the room rate per person or per night?
Price is in Euro and is per room per night and includes everything i.e. continental buffet breakfast, service and tax

» Are children free?
Usually children from 0 to 6 years old sleep free or a 50% discount is applied on price of a double room when staying with their parent's using the existing bedding or cot. Children 7-12 years old are entitled to a reduction in a triple room

» Are cots available?
Our Hotel offers cots free of charge.

» What are the directions to the hotel?
We are located in the historical centre and the hotel may be reached by taking the left hand exit from Santa Maria Railway Station and taking the underground passage to Piazza dell’Unita – from here walk up Via San Antonino our hotel the San Giorgio is on the left – nearby attractions include the street market of San Lorenzo, the Duomo, the Medici Chaples and the marvellous church of Santa Maria Novella – detailed directions can be found in the hotel location page.

» How do I get to Florence and the Hotel San Giorgio from Pisa International Airport?
By Bus: The number 3 bus travels from the Airport to Pisa train station every 15 minutes. Tickets cost EUR 0.80 one way. There is a coach service between Firenze Peretola to Florence city center and it costs 4 Euro. It costs just over EUR 10 one way.

» Terravision Express Shuttle
A dedicated coach service for Ryanair passengers operates between Pisa airport and the centre of Florence (Santa Maria Novella station). Tickets cost Euro 7,50 one-way.

» Train
Journey from Pisa Airport to Florence city centre costs just under EUR 4 one way

» The Best Available Rates if I book Online?
We guarantee you our best available rate if you book using our online booking system, after all this is our official hotel web site therefore, why would we want you to book anywhere else? – Our pledge "immediate reconfirmation and best rates guaranteed!"

» Is breakfast included in the Room Rate?
Yes, a continental breakfast is included in the room rate. You may help yourself to an array of breakfast items including cereals, fresh milk, yoghurt, fresh seasonal fruit, pastries and cakes, fresh bread, rolls, butter, marmalade, jams, fresh fruit juices, teas, coffees and cappuccino.

» When are you open?
The Hotel San Giorgio is open all year round, every day.

» Why do I have to include my credit card number?
You will be required to submit a credit card number at the time of booking. We need your credit card number to hold your room and to send a confirmation number. NO MONEY WILL BE DEBITED UNTIL YOU CHECK OUT OF HOTEL

» What is the cancellation policy on my reservation?
Cancellation can be made up to 48 hours in high season, and 24 hours in low and medium season prior to arrival at NO CHARGE. After this limit the cost of the FIRST NIGHT will be charged to your credit card.

» Once I have made my reservation, will I receive any written confirmation from the hotel?
Yes, an email will be sent as confirmation of your reservation together with a personal code that will allow you to change and modify your reservation.

» What credit card types are accepted for guarantee/deposit?
Amex, VISA, MasterCard, Diners.

» My credit card number is correct, but the hotel is not accepting it. Why?
There are a few possibilities:
-Your card type is not accepted at the hotel.
-The card expiration date precedes the reservation date.
-You have reached your credit limit.
-There is a computer error.

» Is there a hotel shuttle service to/from the airport?
Pick-up can be arranged on request. Costs vary depending on which airport you are arriving.

» Can I specify where I would like my room located (preferred floor, etc)?
The hotel staff will do their best to accommodate special requests. We cannot guarantee room location because it is subject to availability.

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Hotel Rex Florence
Hotel Rex Florence | Via Faenza 6, Firenze , 50123 | Tel.: 055/210453 | Fax:055/2382390 | Partita IVA : 00591210489
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